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Customer Testimonials

We hope these kind words from our customers will give you a better idea of how Banks Industrial Group conducts business

 

RE: Ductwork Repair


“They clearly demonstrate a commitment to meet or exceed our expectations.”

Your technicians have just completed their work at our facility. We were very pleased with the work of the crew yesterday. They clearly demonstrate a commitment to meet or exceed our expectations. They are good representatives and worked well with our team. I reviewed all of the repair areas and the team completed all of the repair work as identified. I look forward to seeing the positive impact of the ductwork repair and longevity of ductwork life being realized. Very good first impression of Banks Industrial Group at our facility!

Chris F.
Process Improvement Engineering Manager

Thank You - Great Job


“Everything went very smoothly and the crew was terrific.”

Just want to say thank you to you and your team for a great job yesterday. The stairs are perfect. Everything went very smoothly and the crew was terrific. They are welcome back anytime.

Jerry S.
Engineering Manager

RE: ErectaStep Stairs Thank You - Great Job


“I call with a problem and Banks, on their own, quickly looks at the problem and comes back with a solution, price, & schedule, so all I have to do is award the contract.”

In the industrial sector, there are usually a lot of proven companies with proven technologies, and costs differences that are fairly minor with regards to our large operating costs and down time costs. So the biggest thing for me is not price, but customer service! Banks knows what they are doing so I don’t get a lot of questions, and they fix things when they say they are going to fix things. I like vendors that are “one call shops,” where I call with a problem and Banks, on their own, quickly looks at the problem and comes back with a solution, price, & schedule, so all I have to do is award the contract.

Jamie M.
Tank & Pressure Vessel Engineer

RE: Pipe Coating & Insulation


“Our problem was solved with one call to Banks Industrial Group.”

I would like to thank you and your team for the pipe coating and insulation work that was recently completed at our facility. Pipe deterioration at the soil line has become a real concern at our facility which could lead to catastrophic consequences if not addressed. Prior to this repair, bitumen wraps were used to prevent external corrosion of the pipe and did not provide adequate protection that would last over a long period of time. Banks Industrial Group supplied us with a long term solution utilizing Belzona material solutions and completed the job with insulation that was professionally installed. In regards to this potentially disastrous situation, “Our problem was solved with one call to Banks Industrial Group.”

Alan C.
Area Supervisor

RE: Vessel Repair


“The communication, responsiveness, and service level Banks Industrial provided was outstanding.”

The communication, responsiveness, and service level Banks Industrial provided to our site on short notice for needed vessel repairs was outstanding. The quality of both the service and the Belzona products used to implement the repairs was great. We felt confident about the integrity of our equipment and the permanency of the repair after the job was completed.

Brittany D.
Maintenance Leader

RE: Tank & Pipe Insulation Project


“Not only was the quality of work outstanding, but the job was completed ahead of schedule and on budget.”

With the completion of the recent tank and pipe insulation project, I would like to extend my appreciation for a job well done. As the terminal manager of this facility, it has been my pleasure to work with Banks Industrial Group, LLC. Not only was the quality of work outstanding, but the job was completed ahead of schedule and on budget.

The completion of this extensive project has improved the heat loss efficiency of the terminal, as well as provided an area that we are proud to display to our customers. In addition, with the scope of improvements your firm has provided, we now qualify for energy rebates through the State of New York.

Thank you again for your professionalism and expertise with this project.

Val S.
Terminal Manager

RE: Secondary Containment Area Coating


“They went above and beyond to do a great job.”

Those guys were great. They went above and beyond to do a great job. Stay tuned for the approval on the next purchase order!

David
Maintenance Manager

RE: ErectaStep Crossover Stairways


“The guys here truly enjoy using the stair system, rather than scaling up and down the wall!”

Our diagrams, measurements, and your design worked perfectly. The guys here truly enjoy using the stair system, rather than scaling up and down the wall! Thx for all your help with these...

Dave R.
Terminal Operator